Mariam Badele Olive Josiane Moustapha
Edmonton,AB
Summary
Accomplished in enhancing customer relations and boosting brand visibility, my tenure at INTELCIA honed my expertise in CRM software and complaint resolution. Leveraging active learning and a professional demeanor, I effectively managed crises and improved engagement, significantly elevating service quality and client satisfaction. Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results.
Overview
3
3
years of professional experience
Work History
Conseillere Clientele
INTELCIA
Abidjan
01.2021 - 06.2023
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
Chargee De Communication
Voodoo Communication
Abidjan
01.2020 - 12.2020
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Crafted persuasive speeches and talking points for executive presentations at industry conferences or meetings.
- Boosted social media presence with tailored content strategies, resulting in increased audience engagement and followers.
Education
Master of Science - Communications And Media
Universite Felix Houphouet Boigny
Abidjan06.2019
Bachelor of Science - Communication Studies
UNIVERSITE FELIX HOUPHOUET BOIGNY
ABIDJAN06.2018
High School Diploma -
COLLEGE WILLIAM PONTY
ABIDJAN06.2016
Skills
- Complaint Handling
- CRM Software
- Active Learning
- Complaint resolution
- Customer Relations
- Product Knowledge
- Issue and Complaint Resolution
- Product and service knowledge
- Inbound Call Management
- Professional telephone demeanor
- Product Sales
- Customer Relationship Management (CRM)
Accomplishments
- Achieved GAGNANT D UN CHALLENGE by completing MEILLEUR SERVICE CLIENT DE L ANNEE 2023 with accuracy and efficiency.
- Collaborated with team of LA FRONT COMMERCIALE in the development d un projet pilote pour la création de valeur.
Languages
French
Full Professional
English
Limited Working
Timeline
Conseillere Clientele
INTELCIA
01.2021 - 06.2023
Chargee De Communication
Voodoo Communication
01.2020 - 12.2020
Master of Science - Communications And Media
Universite Felix Houphouet Boigny
Bachelor of Science - Communication Studies
UNIVERSITE FELIX HOUPHOUET BOIGNY
High School Diploma -
COLLEGE WILLIAM PONTY